AP Express FAQs

Still have questions about AP Express? Our FAQs can help.

We want to learn more. What do we do?

Contact us today to schedule a call. We would like to tell you more about AP Express, and we would love to listen to you, to learn more about your current process, identify where it breaks down, and pinpoint your needs for Accounts Payable processing. Once we hear from you and understand your business processes, then we can show you how AP Express streamlines your processes and solves your problems.

We’re worried about implementation time…how long will it take to have my organization up and running?

Nivo1 can have your company up and running with AP Express in 30 business days or less. It takes longer to hatch an egg than to automate your Accounts Payable with AP Express.

We’re worried about costs…how much will we need to invest in AP Express?

With no-cost implementation and invoice-processing volume pricing, you “pay-as-you-go” for what you use. Pricing is based on the number of invoices you process each month. Discounts apply to higher volumes of invoices.

We process thousands of invoices a month, can AP Express handle it?

Of course! AP Express is flexible and scalable, which means there is neither a maximum nor a minimum processing requirement. AP Express can handle processing exactly the number you have.

Bottom line…how much will we save by switching to an automated AP solution?

Frankly, a lot. As much as 75% of your current processing costs. Many organizations spend as much as $16 and 16 days to process a single invoice. Integrating and automating your Accounts Payable processes as part of a larger, networked strategy, can reduce the expense to less than $4 and just 4 days.

We have purchase order and non-purchase order invoices. Can AP Express handle both?

With or without a purchase order, our process is easy and saves you time.

Do I have to access AP Express from a workstation?

No, you can access AP Express from any computer, anywhere you are. Because AP Express provides a browser-based user interface (UI) and stores data in the Cloud, your invoices and all of the dashboard features of AP Express are securely accessible everywhere. If you need even greater mobility, AP Express offers a mobile app for managing workflow from your favorite mobile device.

Which mobile devices are compatible with the AP Express mobile app?

Nivo1 recommends that you use the latest version of your favorite iOS or Android mobile device. For the best compatibility with the mobile app we suggest iOS 7 and above; Android 4.1 and above.

What features can I use on the mobile app?

The AP Express mobile app supports AP Express workflow features. Use your mobile device to manage your payables workflow, taking care of tasks like approving payments in your queue and responding to workflow alerts.

The mobile app sounds great, but how secure is my data?

Data that is received through the AP Express Mobile App will be encrypted using AES encryption methods. AES has been adopted by the US Government and is used worldwide for secure, data encryption.

Is AP Express multilingual? What languages does AP Express support?

Yes, AP Express provides a configurable, multilingual UI. You can configure the application, by user, so that fields and user entries display in Chinese, English, French, German, Hindi, Italian, Japanese, Latin American Spanish, Polish, or Spanish. Imported document images and PDFs remain in the language of origin.

Does the solution have real-time integration with my ERP system’s data and business rules?

Yes. As you enter or update master data, the ERP-side module uploads that data to AP Express. Invoices are pulled from AP Express to your ERP system. You can control the frequency of that pull.

Which Internet browsers are compatible with AP Express?

Nivo1 recommends that you use the latest version of your favorite browser. For the best compatibility with AP Express we suggest Microsoft Internet Explorer 8 or 9, Google Chrome 9 or later, Mozilla Firefox 10 or later, and Safari 9.0.2.

How do you perform software upgrades and system updates?

We schedule and run system and software upgrades quarterly. We will notify you in advance of these scheduled updates and we always run them at off-peak hours, never during your core business hours. Learn more about our latest release.

My company has existing security policies and procedures for its IT infrastructures. Can you integrate with them?

We are compliant with most IT infrastructures. We can discuss your security policies, procedures, and concerns when you schedule a call with us and explore with you how AP Express can be integrated.

Are there any issues with firewalls?

AP Express communicates with your enterprise database using web services. This requires an open port. This can be configured as part of your AP Express installation process.

What if I need technical support work?

We’re available to help you when you need support with the features of the Desktop UI or the mobile app and when you have a technical question. There are two ways to contact us to let us know you need our help. Submit your questions to helpdesk@nivo1.com or call us at 1-888-284-0202.

Does AP Express require changes to the configuration of my ERP system?

No. We install a very simple agent that reads data that AP Express needs from your ERP system (such are Suppliers, PO’s, etc.) and also facilitates loading invoice information after AP Express has processed it. This is a technical installation, and no changes will be made to the functional configuration of your ERP – it will continue to operate as before. This makes setup easy, fast, and less complex than complicated on-premise solutions.