The Best Out-of-the-Box AP Automation Solutions
In last week’s blog, we discussed the frustration many companies face when implementing an “out-of-the-box, SaaS AP automation solution.” Just a week into the implementation, the companies learned that extensive customization was required to address their stated requirements. “The demonstration we viewed in the sales process turned out to be a highly configured version of their software that was designed for a specific customer,” according to one customer. “Fourteen weeks of heavy IT involvement does not sound like out-of- the-box to me,” said a second. Somewhere along the way, these software vendors forgot what SaaS (software-as-a-service) is all about. SaaS is based on the concept of a shared code set running in the cloud across a diverse set of customers. Vendors have “dumbed-down” SaaS to mean just “cloud.” Customers are paying the price, both in terms of up-front implementation cost and long-term support costs.
How can you guard against this and ensure your AP automation solution is really “out-of-the-box”? Here are the steps you can take in determining the best “out-of-the-box (OOTB)” AP automation solutions. And if you would like a PDF of this blog post, just click on the image below.